When you buy insurance from Avocado, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every Avocado policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

We pride ourselves on our claims team who has the appropriate skills, training, experience, and authority. We approach the process in a proactive and collaborative manner, working with the customer to identify the best solution in a timely manner.

If you have an issue while traveling in Mexico, our bilingual claims operators are on hand 24/7 365 days a year to support you. Mexican insurance policies from Avocado include clear information on how to file a claim. After a claim is filed, we will make sure you get the support you need and have your claim settled as fast as possible.

It is important to file all claims while you are still in Mexico and as soon as possible.

When you make a claim, it’s our opportunity to keep our promise to you. We tailor our approach to each claim, looking for the best way to move it toward resolution in the least possible time, while being sensitive to your needs.